FAQs

Our most Frequently Asked Questions

General

Where can I buy Vita products?
Vita products can be bought online at www.vitaanimalhealth.com through the online shop

Set up a Vita2U membership to receive free delivery and have your products delivered directly to you.

Do vets stock Vita products?
Some veterinary practices do stock and sell Vita products. You can buy through your vet, or online at www.vitaanimalhealth.com on the online shop 

Do I need a prescription to buy Vita products?
No, all of our products can be purchased over the counter without a prescription.

Can I use Vita products alongside other medications?
Always check with your vet regarding specific medications. Vita products are natural and can be used in conjunction with most prescription-only medicines. The Vita products have been developed for common conditions, many of which benefit from a multimodal approach.

Can I use Vita products alongside other supplements?
All Vita supplements are safe to be taken alongside each other. Always carefully check the ingredients of other supplements that are not part of the Vita range when using alongside Vita products.

Do you offer any deals?
If you become a Vita2U member you will receive free delivery on your products.

How quick is delivery?
Delivery is via Royal Mail 1st Class and we aim to deliver products within 3-5 working days.

Do you refund items?
We do refund products so long as they meet our refund criteria. Full information can be found here 

Vita2U

How do I become a Vita2U member?
When purchasing a Vita product, at checkout sign up to receive your products on a subscription basis as a Vita2U member.

How often do I get a delivery through Vita2U?
Products are delivered monthly, with free delivery. If you don’t need a delivery one month, simply press pause to skip the month. You will be emailed each month to let you know your delivery is due, and to give you the option to skip the month. 

Is there a penalty or fine for cancelling my Vita2U membership?
No, you can cancel your membership at any time by emailing info@vitaanimalhealth.com

How is payment taken and when?
Upon setting up a Vita2U membership we will take your bank details from you, then you will automatically be charged when your next delivery is due, the following month.

Omnicondro

How quickly will I see the results of Omnicondro?
Most supplements take 4-6 weeks for results to be seen. If you have not seen any changes in your pet after 6 weeks of use, please contact us.

How much Omnicondro does my pet need?
This depends on their weight. Check out our handy guide to work out how much your pet will need.

What age can Omnicondro be given from?
Omnicondro is safe to be given from a puppy/kitten. Ensure you follow the weight guides accurately.

Is Omnicondro safe to be used alongside other medications my vet may give?
Omnicondro is made from natural ingredients, so is safe to be used alongside most prescription only medicines. Do check with your vet if you have any concerns.

How do you administer Omnicondro?
Omnicondro is a palatable tablet that can be given to your dog/cat with or without food. It can also be crushed up with food.

Are there any known side effects of Omnicondro?
No

Does Omnicondro need to be given with food?
No, it can be given alone, as a treat, or with food.

Omnicutis

Should I use the liquid or the capsules?
The liquid is faster acting, as it contains MSM which creates a faster speed of acting. If you want faster results use the liquid. After 4-6 weeks of using the liquid, you can transfer to using capsules, or continue using the liquid.

How quickly will it take to see results of Omnicutis?
Most supplements take 4-6 weeks for results to be seen. If you have not seen any changes in your pet after 6 weeks of use, please contact us.

How much Omnicutis does my pet need?
This depends on their weight. Check out our handy guide to work out how much your pet will need.

Is Omnicutis safe to be used alongside other medications my vet may give?
Omnicutis is made from natural ingredients, so is safe to be used alongside most prescription only medicines. Do check with your vet if you have any concerns.

Does Omnicutis need to be given with food?
Omnicutis is a palatable capsule that can be given to your dog/cat alone or as a treat. The liquid can be dropped directly onto their tongue or added to their food.

Is it safe to give Omnicutis long term?
Yes, Omnicutis can be given long-term.

Omniomega

How quickly will it take to see results of Omniomega?
Most supplements take 4-6 weeks for results to be seen. If you have not seen any changes in your pet after 6 weeks of use, please contact us.

How much Omniomega does my pet need?
This depends on their weight. Check out our handy guide to work out how much your pet will need.

Is Omniomega safe to be used alongside other medications my vet may give?
Omniomega is made from natural ingredients, so is safe to be used alongside most prescription only medicines. Do check with your vet if you have any concerns.

Does Omniomega need to be given with food?
Omniomega is a palatable capsule that can be given to your dog/cat alone or as a treat.

Is it safe to give Omniomega long term?
Yes, Omniomega can be given long-term.

Omniotic

How often should I use Omniotic?
Omniotic can be used for regular cleaning of ears monthly or as advised by your vet. For ear with an unpleasant odour, use daily for 8 days and then use every 2-3 days for 2 weeks. Omniotic can be used after bathing.

Can I use Omniotic in conjunction with ear medications?
Yes, Omniotic is safe to be used in conjunction with prescription only ear medications. If you have any concerns check with your vet.

Omnimatrix

Is Omnimatrix safe for all species?
Omnimatrix can be safely used in dogs, cats, horses, reptiles, rabbits and other ‘small furries’

When should I use Omnimatrix?
Omnimatrix can be used in all stages of skin healing. It can also be used as a barrier cream on areas of skin that are commonly aggravated.

Do I need to use a bandage with Omnimatrix?
Omnimatrix can be used with or without a bandage.

Does Omnimatrix cause staining?
No, Omnimatrix will not stain fur, clothing or furniture.

How often should I apply Omnimatrix?
Omnimatrix should be applied twice daily or with every bandage change.

Omnicardio

How quickly will it take to see results of Omnicardio?
Most supplements take 4-6 weeks for results to be seen. If you have not seen any changes in your pet after 6 weeks of use, please contact us. In cases where Omnicardio is being used preventatively, it is unlikely outward changes will be seen.

How much Omnicardio does my pet need?
This depends on their weight. Check out our handy guide to work out how much your pet will need.

Is Omnicardio safe to be used alongside other medications my vet may give?
Omnicardio is made from natural ingredients, so is safe to be used alongside most prescription only medicines. Do check with your vet if you have any concerns.

Does Omnicardio need to be given with food?
Omnicardio is a palatable tablet that can be given to your dog/cat with or without food. It can also be crushed up with food.

Is it safe to give Omnicardio long term?
Yes, Omnicardio can be given long-term.